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2005 COMPETITIVE RETAILER WORKSHOP MATERIALS

All documents are printable PDF documents. Some will download quickly; others may take a few moments.

• Agenda
• 1 - Texas Operations Overview
• 2 - REP Relations Overview
• 3 - Work Management Flow
• 4 - Meter Reading
• 5 - Settlement Meter Testing Practices
• 6 - IDR Billing
• 7 - Customer Access to Consumption Data
• 8 - New Construction New Meter Installation and Service
• 9 - Critical Care Customers / Critical Load Facilities
• 10 - BackOffice Transaction Management
• 11 - Disconnect for Non-Pay
• 12 - After-Hours Service Procedures

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